E-learning Platform Redesign for a Financial Institution

This project involved redefining the user experience for an internal learning platform of a top-tier bank. The goal was to increase course completion rates and improve employee engagement through an intuitive interface and optimized workflows.

Challenges and Solutions

• Complex information architecture – we restructured navigation based on user testing.
• Performance in loading video materials – we implemented lazy loading and cache optimizations.
• Accessibility for all employees – the interface is fully compliant with WCAG 2.1 AA.

Technologies and Tools

The result was a 34% increase in course completions in the first three months and positive feedback from over 500 employees. The project demonstrated how a user-centered approach can transform an internal tool into a strategic resource.